Returns
We are always open to feedback and if you have a problem with your purchase please contact us. We want our customers to be happy and LOVE their purchase.
What's the Go with returns?
Our policy lasts 14 days. If 14 days have gone by since your purchase unfortunately we can’t offer you a refund or exchange. We do however review all cases so please still contact us after this period.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags.
Several types of goods are exempt from being returned. We do not accept products that are perishable or intimate.
How do I return my order?
Please email us at contact@foxandscout.com.au
We will then advise the next step in our returns process.
When returns are received a refund excluding postage/freight will be made against the original purchase.
Postage
What's the Cost ?
We have FREE postage for all orders purchased over $100
For orders under $100 we charge on weight for standard shipping. 500g = $8.50 postage (Most single item orders are of this cost) 1kg = $10, 3kg = $13.50 (this is usually for bulky coats or candles etc).
International postage cost will depend on the country and shown at our check out
Shipping Time?
All orders are shipped within 72hrs of placing the purchase. If there are delays we will contact you and advise.
We choose standard post and orders are received between 1-5 days of postage. However tracking numbers are emailed when goods are posted and you can view tracking at your convenience.
If you are in urgent need of a purchase please contact us and we can organise express postage.
Sizing
How do I know what size to order?
We have put together a "Best Fit" page that will help you find the right size and fit based on the brand and their size guide.
If you are still unsure please don't hesitate to contact us.
Payments
How do I pay for my order?
We accept Mastercard, Visa, Apple Pay, PayPal and After pay.
What is Afterpay?
Afterpay means you can pay for your purchases over four simple instalments, due every two weeks. We will send out your goods when your order is recieved so you can enjoy them straight away.
Did I miss it!! Out of stock?
If a style is out of stock this means we have sold out in store and online. Many of our fashion brands are limited in stock and sizes available... It's best to get in quick!
However many of our brands are replenished weekly or fortnightly. Please check back later or email us for estimated dates of arrival. We will always endeavour to source what your after.
